🛒 SHOPPING AT VAZAVA

Q: What’s the best way to find a product?
A: Use the Search bar at the top of any page or browse by category via our main menu. It’s designed for quick and easy discovery.

Q: Can I save products to view later?
A: Yes! Click “Add to Wishlist” on any product. Access all your saved items under My Account › Wishlist.

Q: How do I know if something’s in stock?
A: If the “Add to Cart” button is visible, it’s in stock. If it’s out of stock, sign up for an alert, and we’ll email you once it’s back.

Q: Can I place an order without creating an account?
A: Totally. Guest checkout is available. Just provide your shipping and payment info. Want benefits like order tracking and exclusive offers? Create a free account!

💳 PAYMENT & SECURITY

Q: What payment methods do you support?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and major debit cards.

Q: Is it safe to pay online at Vazava?
A: Absolutely. Our payment gateway uses 256-bit SSL encryption and complies with PCI-DSS standards to keep your data secure.

Q: Can I use a discount or promo code?
A: Yes. Simply enter your code in the “Coupon / Gift Card” field at checkout and click Apply.

Q: My payment failed. What should I do?
A: First, double-check your card info. If it still fails, try another method. If nothing works, contact us at [email protected] — we’ll get it sorted fast.

🚚 SHIPPING BASICS

Q: When will my order ship out?
A: Orders typically ship within 1–7 business days. You’ll get an email with your tracking number as soon as it’s out the door.

Q: Do you ship outside the U.S.?
A: Currently, we only ship within the United States.

Q: What if my package is late or missing?
A: If your tracking hasn’t updated within 48 hours or the package seems lost, email [email protected] or call +1 (605) 924-2627. We’re happy to help.

🔁 RETURNS & EXCHANGES

Q: What is your return policy?
A: We offer a 180-day return window from the delivery date. Items must be new, unworn, and have all original tags. Sale items may be excluded.

Q: How do I return something?
A: Here’s the step-by-step:

Contact us at [email protected] or through our Contact Us page.
We’ll email you a prepaid return label and instructions.
Pack the item with your invoice and drop it off.

Q: Is return shipping free?
A: Yes — for the following:

First exchange per order (size/color)
Defective, damaged, or incorrect items
We’ll cover the cost.

Q: Can I exchange an item for a different size or color?
A: Yes! Your first exchange per order is free. Just reach out with your order number and the preferred variant. We’ll process it once the return is in transit.

💸 REFUNDS

Q: Will I get a full refund?
A: If the item meets return criteria — unworn, unwashed, tags intact, within 180 days — then yes, you’ll receive a full refund. Otherwise, a partial refund may apply.

Q: It’s been over a week. I haven’t seen my refund.
A: Check with your bank or card issuer first. Still nothing? Contact us at [email protected] and we’ll follow up immediately.

💬 NEED A HAND?

We’re always happy to help. Contact us Monday to Friday, 9:00 AM – 6:30 PM EST.

📍 8604 Dandelion Trail, Austin, TX 78745, United States Of America
📧 [email protected]
📞 +1 (605) 924-2627
🕘 Support Hours: 9:00 AM – 6:30 PM EST, Monday through Friday