We believe that style should never come with stress. At Vazava, we aim to make returns smooth, supportive, and straightforward—because your satisfaction is our priority.

📆 Return Eligibility Window

You may return qualifying items within 180 days of delivery. That’s right—180 days to ensure what you ordered is exactly what you wanted.

🧾 Return Request Instructions

To initiate a return, please visit our Contact Us page or email us directly at [email protected]. To help us help you quickly, please include the following:

Name on the order
Order number
Description of the issue
Clear photos (if the item is damaged, incorrect, or defective)
Your preference: replacement or refund

⚠️ Note: Vazava is not responsible for returns caused by customer-side mistakes—such as misspellings, image issues, or wrong product selections. Please double-check your order before submitting it.

📦 What Can Be Returned?

We accept returns for non-sale items that are:

Unwashed, unworn, and unused
In their original packaging with tags attached
Accompanied by a sales receipt or email confirmation

🚚 Return Shipping Costs

We’ve got you covered if we made a mistake.

✅ Return cost: $0.00

📤 Step-by-Step Return Procedure

Once your return is approved:

Prepare your package
– Print and include your purchase confirmation email inside.
Ship the item
– Use a trusted courier or local post office.
– Share the tracking number with us once it’s shipped.
We’ll confirm
– Once received, we’ll inspect the item and send you an update via email.
– If approved, your refund or replacement will be processed promptly.

📞 Customer Support

Questions? Concerns? Our team is here to help.

Email: [email protected]
Phone: +1 (605) 924-2627
Support Hours: 9:00 AM – 6:30 PM EST (Monday – Friday)
Mailing Address: 8604 Dandelion Trail, Austin, TX 78745, United States

Policy last reviewed: June 16, 2025